Consumers say they were misled by recall warnings

Consumers say they were misled by recall warnings

A St. Louis company that sells extended auto-service contracts recently has mailed more than 100,000 postcards to consumers warning that their vehicles "may be part of a manufacturers recall due to a safety-related defect."

Consumers who received the mailers from Consumer Protection Services told the Post-Dispatch the postcards led them to believe there were problems with their vehicles. They say they were angry to learn the mailers are, in fact, a marketing tactic intended to get them on the phone with service-contract sales agents.

"They need to quit sending this out," said Melissa Knox of Chickasha, Okla., who said she received a mailing last week that suggested there was a problem with her 2006 Jeep. "A safety-related defect in your automobile? That's scary."

FULL STORY: http://www.stltoday.com/stltoday/news/stories.nsf/stlouiscitycounty/story/30BCDFE7E06037DA862575AE000FE701?OpenDocument